Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are processed within 1-3 business days of purchase, excluding weekends and holidays. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order ships.

PRE-ORDERS

Some products are available for pre-order. Pre-order items are charged in full at the time of purchase. The estimated ship date for pre-order items is displayed on the product page and at checkout. Ship dates are estimates only and may be adjusted due to manufacturing, supplier, or shipping delays outside of our control. We will notify customers by email of any significant change to an estimated ship date.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges are calculated at checkout based on your order and delivery location. Estimated delivery times vary by destination and shipping method selected and will be provided at checkout.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing (for international orders), or other circumstances beyond our control.

DOMESTIC SHIPPING (UNITED STATES)

We currently ship to addresses within the United States. Standard delivery typically takes 3-7 business days after your order ships, not including processing time.

INTERNATIONAL SHIPPING

We currently ship to select international destinations. International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. International delivery times vary widely by destination and are not guaranteed; please allow additional time beyond domestic estimates for customs processing.

ORDER TRACKING

Once your order ships, you will receive an email with tracking information. Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

LOST, STOLEN, OR DAMAGED PACKAGES

Clean Ass Supply Co is not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly, and reach out to us at cleanasssupplyco@gmail.com so we can assist where possible.

If your package arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damage, and we will work with you to resolve the issue.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at cleanasssupplyco@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

QUESTIONS

If you have any questions about your shipment or this policy, contact us at cleanasssupplyco@gmail.com.